Problem Reporting for SoftSynth.com Products
If you encounter a problem when using a software product from SoftSynth.com,
please check our known bug lists first:
If the bug is not a known problem, then please help us fix it. If we can
reproduce the problem in our lab, then we can probably fix it. But first
we need some information. Please include the following information in your
For JSyn, please report bugs to the JSyn
One line description of problem.
What is the SoftSynth.com product name and version number?
What type of computer are you using? CPU, speed, RAM size, and operating
system version are most important.
If using a plugin, what version of what browser are you using?
If using a Java API, what JDK version are you using?
If there was a problem with the website, what was the URL?
What were you doing when the problem occured? Please provide enough information
for us to reproduce the problem.
What did you expect to happen?
What actually happened? (Please don't say "it didn't work". We need to
know what the machine actually did do like whether it crashed or hung,
or did nothing, or displayed incorrectly, or made a wierd clicking noise,
or caught fire.)
Please include any error messages that were displayed. (Java plugins may
print errors in the Java Console which may be optionally displayed. Look
in the browser menus.)
Please use a subject line that describes the topic like "can't read sample
file from web" or "audio input won't start". Then other people can browse
the subject lines in the archive and find answers to their questions. Subjects
like "why does my code not work" don't mean much to someone searching for
letters related to SynthEnvelope.
For JavaSonics, please report bugs to the JavaSonics
For other products, please send your report to us here
Thank you very, very much! Problem reports help us to improve our products.We
appreciate your taking the time to write to us.